Guarantee & Return Policy

Guarantee Policy

If for any reason you are not completely satisfied with any of our products, we will issue a full credit, refund, or replacement of the item, excluding shipping and handling. This guarantee is valid for 30 days from the date of purchase.

Please check your shipment upon arrival for accuracy and completeness before stamping or marking up the material. Shipping errors must be reported to Customer Service within 5 days of receipt.

Return Policy

At School Specialty, we are committed to delivering only the highest quality merchandise ON TIME and ACCURATELY. We understand however, that unforeseen situations may occur and you may wish to return merchandise back to School Specialty.

Unused merchandise, in sellable condition, not meeting your satisfaction may be returned in its original or equal quality packaging within 30 days of the receipt of your order.

If you require a return due to our error or a manufacturer’s error such as a duplicate order, duplicate item or an incorrect item, we will pay any return shipping costs and no restocking fee will apply. If a duplicate order or product is not reported, you will be billed for it.

If for any other reason, an item is being returned after 30 days, you will be required to pay the cost of return shipping and a restocking fee.

Most items will be subject to a 15% (25% Canada for U.S. suppliers) restocking fee.

All returned material must be in saleable condition, free of markings, writing, stamping, or shelf-worn appearance. All classroom sets or packaged materials must be returned as sold, with all student and teacher materials included. Classroom sets/ Kits or packaged product not returned in this fashion will be considered non-refundable and returned to sender. Materials may be returned via the least expensive carrier (use of tracking numbers is recommended).

Important: Returns without authorization will not be processed.
To initiate a return and receive the required return authorization, please contact Customer Service by email or phone.